United Language Group uses AI to identify member language preferences | Your money


MINNEAPOLIS, Minn., Feb. 14 10, 2022 (GLOBE NEWSWIRE) — Recently, the National Committee for Quality Assurance (NCQA) announced the addition of a three-year implementation plan to include race and ethnicity stratification for the Health Efficiency Key Data and Information Set (HEDIS). Health plans must now identify disparities and develop strategies to effectively reach and serve culturally and linguistically diverse populations. In response, United Language Group (ULG) has developed a solution that implements Artificial Intelligence (AI) to support healthcare organizations in these efforts.

Analyzing health outcomes for culturally and linguistically diverse populations is challenging for many organizations, often due to missing data. “Health plans consistently report difficulties capturing race, ethnicity and language within diverse member populations. ULG’s AI tool can solve missing data, supporting plans in their efforts to use data to engage all members equally. says Dr. Abigail Katz, executive director of Health Outcomes Solutions at United Language Group.

By cross-referencing key identifiers with a global database, this AI solution collects information on ethnicity and language preference, and accurately identifies 180 ethnic groups and 80 languages ​​with over 85% accuracy.

ULG is committed to helping organizations provide equitable care. Kyle Fromm, JD, compliance and quality expert, says, “Meaningful health equity initiatives require commitment and planning, and organizations can benefit from expert support. ULG’s experienced consultants can help you prepare for the upcoming HEDIS racial and ethnic stratification requirements – a crucial step in the transition to data-driven equity.

Addressing gaps in care for culturally and linguistically diverse populations starts with understanding the health profiles of the populations your organization serves. ULG’s AI solutions enable healthcare organizations to meet quality requirements and ultimately advance health equity among their members.

ABOUT United Language Group

United Language Group is one of the largest and most innovative language service providers in the world. Serving thousands of clients in hundreds of countries, ULG’s mission is to create a world where language is no longer a barrier.


Natalie Ayers United Language Group +1 503.953.1973 [email protected]

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